Professional Conduct and Complaint Process

Complaint Process

The Complaint Process has three distinct phases: complaint crystallization, investigation by the Complaints Committee, and investigation by the Hearing Committee.

For any questions, comments, or concerns, please call us at (506) 830-3300.

How to place a complaint against Members, Candidates, Firms, or Professional Corporations

As the governing body of a self-regulating profession, CPA New Brunswick has a responsibility to protect the public interest by ensuring that all members, candidates, firms, and professional corporations observe high professional and ethical standards.

This responsibility is met through a program of interrelated activities that include:

  • High standards of qualification, involving both a demanding education program with a rigorous final examination and a significant period of prescribed practical experience under authorized supervision;
  • A comprehensive professional development program;
  • An internationally-recognized, mandatory practice inspection program which ensures that members and firms engaged in public practice maintain prescribed professional standards;
  • A comprehensive and well-resourced disciplinary process that, through experienced Members of the profession and public representatives, deals in a timely basis with complaints and other matters concerning the professional conduct of members, candidates, firms and professional corporations.

Complaints against members, candidates, firms, and professional corporations must be in writing and accompanied by the Complaint Form and should be directed to the Registrar, Senior Compliance Officer:

By mail (marked Private & Confidential):

CPA New Brunswick
860 Main Street, Suite 602
Moncton, NB  E1C 1G2

By email:

By telephone:
(506) 830-3300